Product Manager, The Office for creative research
Brief
Working on behalf of The Office for Creative Research, I managed the production of a multi-city data installation for Twitter which began as an interactive prototype built in Processing, and evolved into a custom Cinder application installed across multiple Twitter locations. My work began after round one of the design process led by OCR founder Jer Thorpe and designer/creative researcher Genevieve Hoffman.
Objectives
To design a geography of Twitter, mapping live global Tweets by topic, location, author, and number of followers
To create an internal API for Twitter’s analysis of live trends
To ensure the highest standards of data privacy and security
To prescribe and ship installation hardware to core locations in time for beta testing
To provide simultaneous application deployment across all launch locations
Deliverables
Client Management: served as Twitter’s main point of contact, providing detailed updates and close communication, gathered feedback and ensured work quality
Product/Project Management: supported a cross-functional team in intensive design, prototyping, and custom application and API development; wrote user stories and managed the backlog; ensured time, budget, and application delivery
Storyboards: assisted design lead in mapping the user’s flow through the application, confirming design continuity across all use cases
Agile Process Management: led the transition from waterfall to an iterative Agile process to ensure faster deliveries in smaller, more testable increments
Security & Data Privacy: ensured compliance with Twitter’s data privacy standards; delivered detailed documentation and test results
Technical Research: performed installation hardware and application deployment research, collaborating with Twitter engineers and external vendors to document requirements, dependencies, risk factors, and launch steps
UAT & Deployment: led rapid rounds of UAT and bug fixing; collaborated with Twitter engineering to ensure successful application delivery to all core locations